(Whatever the CCP have put into the current pollen, for the last couple of weeks my brain has been mush. I can handle routine stuff, but nothing that needs sustained deductive thought or insight. Some might call it "old age", but that would be rude of them. It all started when I read
Free Your Mind: The New World of Manipulation and How To Resist It, by Laura Dodsworth, a journalist / columnist, and Patrick Fagan, who lectures on consumer psychology. I was confused by it. They say:
What do you stand for? Determine your principles, morals, beliefs and faith. You must hold them dear and allow them to guide you. If your beliefs are clear it is simply harder for others to foist new beliefs onto you and also
Be aware that your mind is flawed and have the humility to stay unattached to your beliefs. And
speak up first, blow the whistle and be a voice of sanity. You will help the group as well as yourself.. Which may just count as malicious advice, given what happens to real life whistleblowers.)
The aim of
Free Your Mind: The New World of Manipulation and How To Resist It is to alert you to the wiles and techniques of so-called "behavioural science" and other people who would influence your view of the world. Digging through my bookshelves, I found a twenty-year-old book called
We know what you want: The secret tactics that influence what you buy, think and believe by Martin Howard, a marketing executive. In 1954, Darryl Huff wrote
How To Lie With Statistics, which was a best-seller and is still on sale today. And two thousand years ago, Aristotle wrote the
Rhetoric to expose the vile and shallow tricks taught by the Sophists to win any argument you may get into. It's a genre with a distinguished history.
But but but. In the same way that George Orwell wrote
1984 as a warning, and every Western government since 1990 has used it as a manual, far too many people read these "exposing the tricks" books not for their defence, but to get hold of tricks to fool other people.
In fact, it makes far more sense to see those kinds of books as publicity for whatever it is they are writing about. I'm not suggesting for a moment that any of the authors I've mentioned are actually shills. (Though there is that joke about "See, this is the awful thing. And now let's have another five pages of photographs of it".) They aren't. But they may as well have been, and they really should ask for a percentage. Because they are actually part of the hype machine.
Hype? Am I sure? Is so-called "behavioural science" (BS) really, well, BS?
Peak BS was reached sometime in the early 2010's with the publication of Daniel Kahneman's best-selling
Thinking Fast and Slow, which introduced us to the many short cuts we take when making important decisions, and the many ways these can be exploited by just about anybody. There's just one snag. At about the same time, researchers found they simply could not reproduce the results of many of the foundational experiments of BS - including many that Kahneman cited. This came to be called the Crisis of Replication (https://en.wikipedia.org/wiki/Replication_crisis), and as the decade went on, other researchers found that some high-profile BS'ers - Francesca Gino, formerly of Harvard Business School, being just one - had used...umm...
falsified data and other such practices. But if you don't follow this sort of thing, and stick to what's on the shelves at the airport, this stuff is still all good.
"Behavioural Science" is mostly hype. Hype needs people who want to believe. Well, what keeps consumer marketers up at night? The thought that tomorrow, all their customers will buy their competitors' products. That's why consumer marketers blather on about customer loyalty - because they know it is really inertia - and that brands matter because the underlying products are all more or less interchangeable. What advertising does is try to persuade people to switch brands. What scares politicians? That they will do something that loses them the next election - the US Democratic Party lost the 2016 election with one remark about "Deplorables". There are a bunch of people with their hands on some large sums of money who desperately want to believe they can influence the consumer / voter, and they will give lots of that money to people who sound convincing and have impressive-sounding positions at "prestigious" universities. And there are plenty of tenured academics who are willing to supplement their salaries by writing books and giving talks that pander to the emotional needs of managers and politicians.
The odd thing is that both the sellers - the consultants and academics - and the buyers - the managers and politicians - need the hype. It's a collaborative delusion. All of them have a vested interest in as much publicity as possible for the +CurrentFad. Doesn't matter if it's a gushing case-study or a book wagging its finger at these horribly-effective techniques, as long as the message is: "this stuff works, so hire us and you won't waste your money".
Whereas as any serious manager or political strategist knows, some of that stuff works on some of the people some of the time, but none of it works on everyone at any time. It works "at a population level", meaning that a proportion of everyone is swayed to some extent, though the size of neither the proportion nor the extent can be predicted, and individual behaviour remains unpredictable. No-one knows why some people respond and others do not - for all that those consummate bullsh***ers at Google, Meta and other online sellers will tell you. Have you ever bought something from a Google ad? Or an Amazon recommendation list? And you don't know anyone who has, either. Everyone knows this, but no-one wants to say it out loud. Everyone wants to believe that they are making some kind of difference to the bottom line, and that the next guru will help them make a bigger one.
Hence hype.
What Dodsworth and Fagan should have done was to expose the hype, but I only realised that after wandering through a lot of rabbit warrens.
Oh. Yes. The book is worth a flip through, but prepare to be irritated as much as informed.