Sonera, Helsinki and London

This is Helsinki Cathederal, taken, I think on a June evening in 2002. Back then I was working for Sonera, the Finnish telephone company responsible for international traffic (Helsinki and many other parts of Finland have their own phone companies). Every now and then, I would be deputed to attend the monthly meeting of all the subsidiaries: London, Stockholm, Frankfurt and New York. We would meet during the day and the Finns would use it as an excuse to go drinking in the evening. Being tee-total, I would head down to the excellent Nevski restaurant by the harbour for supper. That far north, it doesn't really get dark in June, though the quality of the light changes. In the afternoon, it's a regular summer day, but by 22:30 hours it feels like three o'clock on a sunny November afternoon. My inner clock and calander was seriously confused by the whole experience.

Sonera was at the time embroiled in a series of financial and management scandels and the Finnish government sold it to Telia, the Swedish telephone company. In the summer of 2003, Telia closed the overseas subsidiaries – despite being offered over £2m for the business – and made us all redundant. Our sorrow in London was mitigated by the fact that our CEO, Cliff Derbyshire, had put very generous reduandancy settlements into our contracts. So a quick shout to Shaza Rahhal, Peter Davidson, Jessica Henley and Paul Woolley, who were the team in the London office. Cliff retired, Shaza went to work for Telia, Paul Woolley went to work for his local police as a CSI, Peter went on to run a local business for BT and Jessica went chasing City boys. It was a terrific team.

Revisiting A Home

At the end of October I went back to the house where I was a child. I don't remember the very first place I lived in: I'm told it was a cottage in Yorkshire. My parents moved from God's Own County to Bexleyheath, Kent, on the south-east edges of the London sprawl, sometime in the mid 1950's. This is the house, 5 Hyde Road, with that steep roof. My bedroom was the dowstairs room on the left, until may parents swapped my sister and I over, and I had the upstairs room with a little door to the under-roof attic space.

I did the walk from Bexleyheath station to Hyde Road without thinking. What I hadn't remembered was how short it is compared to the marathon walks I've had to stations since. Every street name seemed to have a ready-made slot in my memory. I realised that I haven't bothered to remember street names since I left Bexleyheath. I get around by landmarks, habit and some kind of internal map, not by knowing that Acacia Grove leads to Black Street and thus to White Crescent, which is what I used to know.

In the Nineties, the difference between have and have-not High Streets became more marked: Kingston, Richmond, Guildford and their ilk get Waitrose and Bang & Olufson, while Hounslow, Bexleyheath and their ilk get Aldi, Western Union and T K Maxx. And those High Streets make Dalston and other such places in east London look like third-world parades.

Maybe it was just too long ago, but I didn't feel any emotions. Boys between the ages of five and eleven pretty much live in the present and their emotions are transient. The scars get left by the cruelties of adolesence. What struck me was how small it was, and how cosy it seemed even if it is a farily uniform post-war suburban development.

While I was taking photographs, one of the three young lads messing around on their bikes – just as I used to – asked me if I was photgraphing for the internet. If I was, I said, I'd be a van with a whirling camera on top. I told them I used to live in that house. One of them told me that his mother lived in three houses: one on Hyde Road, two in other places I didn't understand. I have no idea what you say to that.

One-to-Ones and Conversations

My preferred conversational mode is the informal discussion, that just starts up around a subject and then stops because someone's phone rings or you have to get back to work. I can handle conversation round a supper table if I know the people, but if I don't, I tend to let the practiced talkers do their thing. At the other end are meetings at work, where I only speak if called on, and then keep it short. In between is anything arranged, from “let's have a chat and a pizza” to a one-to-one with a manager. These invariably turn into me listening and the other person talking, and when I do say something, it just launches the other person off again about half-way into my first sentence.

When I was a young lad, people used to say that the important thing was to be “a good listener”. You sat there, seemingly entranced, while the other person went on about... anything. Well, maybe that works if you're the young Marcel Proust and the other person is whoever the original for the Duchesse de Guermantes was. Since I'm not and neither are you, “being a good listener” is not a good deal. Why not? Because it turns me into a nodding donkey and a lot of the time I zone out. After all, I don't need to hear what the other person is saying if they don't need me to say anything substantial in reply.

If it's work, I have to listen, because I need to catch the subtext. Or not so sub-text-y, sometimes. I mean, if your manager says things like “If I didn't want you, I could get rid of you” and “I've been impressed by what I've seen” and “I need you to do ….”, how much interpretation does that need? I've lost count of the number of times he's used phrases like “engage with the stakeholders” and hasn't used phrases like “the sooner we start using the forecasting facilities of SAS, the better”. He needs me to do good work so he can “re-position me and help me get to where I want to go”. Except I told him where I wanted to go and he told me why that was the wrong answer. If he had just said “I need you to do this and in return I will sort out that”, he would have come across as honest. Now he's just come across as insincere. In a one to one, the manager tells you what he needs you to hear and you tell him what he wants to hear. Only a psychopath would think that's a good setup.

A large number of philosophers and psychologists will state without so much as a reservation that we gain a sense of our identity, indeed, that we become aware of our identity, through our interactions with other people. Well, that just ain't so. Almost all dealings of people with each other are instrumental, and since that includes the surgeon who saved your daughter's life, “instrumental” ain't always bad. Almost everyone either doesn't need to interact with us at all or is looking for someone to fit into their plans and fantasies. All you learn from them is that you're so not what they hoped you would be.

I suggest we get most of our positive sense of identity, and certainly I get all of mine, from our interaction with culture: from reading, listening to music, looking at art. (Those are produced by other people, but I'm not interacting with Ed Ruscha or Igor Shaferavitch, I'm interacting with their work.) There are a small number of people with whom I can have a meaningful conversation from time to time, and a slightly larger number of people with whom I can gossip, talk about movies, bullshit about the state of the world and who is and isn't fanciable. That passes the time of day, but it doesn't fill my world.

Bad Transport

The A316 is one of two major westerly arterial roads from London: it turns into the M3. It is surrounded by rabbit warren suburbs where cars are parked both sides of the road and buses can barely pass. If there's an accident on the A316 and they close the road, that's it. You're taking four lanes of heavy fast-moving traffic east- and west- bound and dumping it on two-lane side roads bristling with right turns, traffic lights, mini-roundabouts, traffic-calming and bus lanes. Ain't gonna move. Which it didn't this evening. I left Richmond at six o'clock, saw that the A316 wasn't moving and tried every back street I knew. All of them. Jammed. It took seventy minutes to make a journey that takes ten minutes when the road is clear. I thought I was going to run out of petrol. It was the kind of journey that reminded me of why people arrive home and pour themselves a stiff drink.

The traffic was made worse, and I was only driving in the first place, by the fact that the trains on the Reading and Windsor lines through Richmond aren't getting any further than the western edge of Hounslow Heath. A one-hundred year-old tunnel to take the River Crane under the railway had its foundations washed away by the recent heavy rain. No trains may safely pass. I've been driving to within walking distance of Richmond and catching the trains or tubes. It adds twenty minutes to the commute either way. If I took the emergency buses, it would add forty-five minutes. Which you really want, to be stuck on an emergency bus, stinking of desiel fumes, crawling through school-run SUV hell, at 07:45 in the morning. That would make my day. I'm glad this week is over.

Why Do I Go To Meetings?

Anyone with long-term sobriety asks themselves this from time to time. After all, we have lives that work – pretty much – and the last cravings for a drink or a drug were years ago, so why bother? I don't really have that much I need to share. I'm not sure the experience I have is all that transferable, as I'm an ACoA with a drinking problem, not an alcoholic with a parent problem. As for strength, I don't know that I have any: does it take strength to grind out endless forgettable days or just cowardice? I honestly don't know. And hope? I am so unfamiliar with it, I had to look up what it means: a feeling of expectation that something might happen; grounds for believing that something good might happen. Nah. Not so much. I would not even know what a “good” thing would be to wish for it. Everything in my world has consequences, after-effects and presents a bill for immediate payment.

It's been a long time since I went to a meeting and came out calmer and a little closer to centre – that used to happen all the time in the early days. So why do I go? To be honest, if I wasn't working in central London, I might not go that often, but my regular meeting is at six o'clock three hundred yards from where I work. Do I get any kind of social life from attending? Well, no. I don't. For one thing, I'm a lot older than most of the people there and I know how I felt about having guys with grey hair around when I was trying to have fun.

Maybe it's because I don't want to be crawling on the floor at two-thirty in the morning, crying with self-pity and thinking about calling someone to tell them how awful my life is. I don't want to be driving home someone back from a weekend in the country and almost falling asleep at the wheel because I've been up forty hours straight partying. I don't want to smell of booze on the commute and I don't want to behave like the piss-elegant asshole I could be after a little too much. I don't want entire weekends to vanish in hangovers and the pub and I don't want to find myself sloshed when I only needed a glass of wine with supper.

Do I honestly believe I will relapse? That I will lose what emotional poise I have? No. I think I'm pretty much okay there. I'm not the only person who goes to meetings “just in case”. It's an hour a week – what do I have to lose? Well, I can at times come out feeling worse than when I came in, but that, I have realised, is either because someone said something that stirred up stuff I'd been trying to ignore, or and more likely, that I started fancying someone and of course didn't do anything about it. (Which argues great sense: she's in a meeting fer gawd's sake! She's as screwed up as I am – or worse. Catch is, that's all true, but she's still attractive.)

“Just in case” is one reason. The other is that every now and then I hear in those rooms something that speaks directly to my experience, either of drinking in the past, how I felt in the past or living sober now. It reminds me I only look like I'm leading a normal life, but really I'm not. I am not like you. You are not going to die the next time you have a couple of whiskies to get rid of a shitty week. I will. And those people in the rooms are the only people who know I'm not exaggerating when I say that.

Where's The Re-Lo?

You will recall that my grades in my section of The Bank had a re-organisation in summer. That was itself six months after we were told that a re-organisation was coming. Part of the re-organisation was closing offices in Chester, much to the traumatic dismay of almost everyone there. Those with children were having nothing to do with London schools (here “London” means “London commuter zone”), which would, they rightly feared, turn their children into illiterate crack addicts or make them wear burquas. Those whose partners had the higher-paying job in the area weren't moving either. This left about twenty people who were interested in moving to London.

Well, it's five months later and the management still hasn't settled the relocation offer. The latest rumour is that The Bank will pay a premium for two years but if the taker leaves before three years then they will have to repay some of it. You may think that doesn't quite show the required generosity of spirit that an organisation with free cash flows in the billions could afford. You may think that a professionally-run organisation would have had the relocation package in place before making the announcement: after all, it should be part of their standard terms and conditions of employment, right? That, at least, is what some HR professionals of my social acquaintance tell me. In the meantime, anyone who was thinking of moving to London is getting more reluctant by the day. The lack of love and co-operation with which they are being greeted by other parts of the organisation when they try to do their jobs isn't making a good impression on them either. You may think that the organisation would want to get people down and settled in quickly, so it can get on with the difficult task of re-building morale and letting everyone establish their networks.

Oh yes, the morale is shot – at least in my part of the business. The results of the summer staff satisfaction survey sucked so badly that they weren't released. I was privy to a handful of the results. The third quarter survey has closed and I await the lack of announcement of those results with great expectations. Management has done nothing to raise morale – in fact, they are in chronic denial about how bad everyone is feeling. They send out weekly missives describing their meetings for the week and praising selected troops for their sterling efforts. Because everyone is really convinced by that.

The whole exercise has made me appreciate just how effective the old-fashioned re-organisation was. That's the one where the guy at the top decides who he wants to get rid of, then the guys he's keeping decide who they want to get rid of, then the guys those guys are keeping decide who they want to get rid of... and so on. HR is brought in to fill in the P45's, make offers that will dissuade solicitors from taking on employee grievances, and back-fill the due process paperwork. One day names are called, one of the salesmen tries to hit a manager, one of the girls breaks down and cries, rumours fly, no-one else does any work for the day and the announcement is released around midday. It's cheap and nasty, but it leaves most people unaffected because you don't actually change anything except a few reporting lines, and who cares about those? It's a little tougher to do when you have to negotiate with the Union and make announcements to the Stock Exchange, but frankly, what the hell do you employ HR, PR and all those other R's for if not to make it all look legit while you get on with the job? The Bank did it in a manner that was supposed to be “open” but the decisions were still made by a bunch of guys locked in a conference room passing the dutchie on the left hand side and the results bore no relation to anything anyone wanted.

My thought last week was this: five months is way too long to be incompetence. Expecting ordinary white-collar workers to commit for three years is some kind of fantasy, and a claw-back provision is evidence of a very mean spirit or a recognition that people will find those three years unbearable enough to want to leave. No. Something is going on in the Upper Political Stratosphere. It might have been the recent Competition Commission announcement, but if it was, why wasn't the final re-lo package announced afterwards? So it wasn't that. I'm out of options as to what might be going on. But then, The Bank is the ultimate insider business: only the Board and a few Ministers know what's going on. Everyone else is a spectator, a bag man or a messenger girl. Which itself makes for feelings of dignity and worth all round.

My Philosophy of Gadgets

Following on from that last post, what I really want is a gadget that's a phone, handles e-mails and file transfer and connects to anything in sight: 3G, GPRS, WiFi, Bluetooth, 2G, USB, landlines and LANs. It should let me make VoIP calls and handle Skype. It has to play nice with iSync and Outlook. Plus if I attach an external ariel, I want it to connect to satellite services. I want to be able to plug this thing into any telecomms outlet anywhere in the world, have it identify what sort of communication protocol is being used and hook me up. When I plug into a landline, it uses that and not the wireless signal. The microphone cuts out all the background noise and the speaker has hi-fi quality. When a new comms technology passes some kind of acceptance tipping point, I can get an upgrade to include it. I don't want it to be a camera and I don't want it to play music. I have dedicated gadgets for that. I know: it's going to cost. I would be willing to pay.

I was raised as an engineer. (Okay, I have an OND in Engineering and did the first year of an Electrical Engineering degree before going off to read Mathematics and Philosophy.) I regard gadgets as tools to do a job. Non-engineers coo over the champagne colour of their hi-fi separates or how nice the iPod Nano feels in their hands. Non-engineers think that Swiss Army knives are a good idea. Real Engineers would not be seen dead with one. Real Engineers want an optimised tool to do a job, not a gimmick that will break if you put any torque on it. Marketers and designers love smartphones, but Real Engineers don't.

There's another reason I want simplicity of function combined with depth of ability. I want to believe I understand and am or could be a master of my gadgets. A gazillion features are not something I can master. I get nervous around Swiss Army knives: is there a killer feature I haven't found that will make my life easier and more convenient? I still feel that way about my digital camera – there's all sorts of things it can do I haven't internalised yet. (Programming languages are only an apparent exception to that: I can master the language fairly easily and most IDE's are very similar. The libraries are separate toolkits: I don't mind whole boxes of neat stuff I can rummage around.)

A gadget with a dozen redundant features is an offence to my sense of a properly-built, elegant, efficient, simple world. The tools are there to extend my mastery of the world, not to taunt me with my ignorance of twenty-three features I haven't gotten to yet. Non-engineers don't feel that way: they think it's great that they've just discovered their phone can do horoscopes.