Don't Mention The Balanced Scorecard!

I have a new manager. She's a little middle-aged lady who behaves a bit mumsy and probably thinks that's a good way to approach her role. I'm not sure she's going to be able to handle the insanity that is The Bank's bureaucracy and that she's going to blame us because we can and she doesn't get what we're doing.

We had a little “team meeting” this morning. She mentioned “Balanced Scorecards” and this set me off. All my intentions of being really calm and team-player-y went out of the window.

For those lucky enough not to know what a “Balanced Scorecard” is, it's a piece of HR bureaucracy that pretends that everyone in the company has jobs where they can meet a wide range of objectives: financial, operational, customer service, team development, whatever. I have to have “Treating Customers Fairly” (or TCF) objectives – TCF is itself a piece of bureaucratic nonsense imposed on banks by the FSA, and the last thing it ensures is that you'll get a fair shake from HSBC, Barclays or anyone else. I don't deal with customers. The only people who have less customer contact than me, or less influence over customer service, are the guys in the post room. But TCF has to be on my Scorecard.

And no, the Scorecards have nothing to do with our bonuses, pay rises and appraisals. Those are set at company level and in a discussion between the department heads every six months. We are judged entirely on how well we worked and played well with others, what impression we made around the office and if we saved anyone's backside from a kicking.

Making the managers go through the Scorecard process is designed to hide that fact. Because it's a pointless exercise in form-filling, it has no credibility with anyone. Yet we all have to pretend that it does. I had one manager who treated it with the affable contempt it deserved and I produced my best fiction in return. The New Lady Manager sounds as if she's going to take it seriously. In which case, she's going to have to do a lot of pretending, and ask her team to pretend a lot as well. Which means we're all living in Denial.

Which means that for me there's some raw emotional stuff going on. The way the system works is that the managers are nice to us for the six months on a daily basis – after all, they don't want to piss us off, they're busy and they can't take the conflict generated by handling a problem as it arises. So they store up the bad stuff and dump it out every six months in our appraisals. In writing. They might even be nice in the face-to-face meeting, but on the form, out comes all the stuff they didn't have the guts to handle at the time. Sound like the kind of family where you were snarked at for not knowing what to do, but no-one ever told you? Where instead of being proper guides to how to behave and what's expected, your parents sat back and judged, treating you not like their children but like strange visitors they couldn't get rid of? That's what happens at The Bank. And Balanced Scorecards are the way that gets covered up. To go along with the process is to be forced into some kind of complicity with denial. I really don't like that. And that's where the reaction came from.

Once More on the iPhone

I realised the other day that there are two things keeping me from getting an iPhone. First is the price combined with the 18- or 24-month contracts. Second and far more important is that I didn't want to look like Sad Dad with a Young Person's Toy. iPhone usage had to pass a certain unknown but clear point where anyone could have one and not look like they were trying to look like someone who “really” used one of the things. By the time Vodafone put it on their network, that usage point will have been reached. At least in central London.

Now to the price comparison. Or rather, putting my professional hat on, the price / feature comparison. Apple are often considered “expensive” as in “you can get a laptop for £400, and a MacBook costs £800”. This is true, but irrelevant. You can't get a Dell or HP laptop with the same spec as a MacBook for £400. Try it on the Dell website and see what happens: you wind up very close to the Apple price.

The iPhone looks bloody expensive compared to a £15 pcm Nokia 6303, but it has just a few more features. Apple control the price plan so that all the operators offer the same product and it's a full-weight plan: 600 minutes, 500mb download domestic use with 100 minutes and 20mb roaming. (There is a 150 minute option, but it's there to make the 600 minute one look good – it costs all of £5 a month less.) There's a charge for the phone at the lower end of the price plans. Spreading the charge for the phone over the term of the contract, the 600 minutes x 18 month contract works out at £50 pcm, 600 x 24 at £39 pcm and the 1200 minute plans at £44 pcm for either length of contract. Ignore that £50 pcm plan: that's there to upsell you to the 24-month version, or to the 1200 minute plan. Even so... ouch! Fix “the cost” at £39 pcm over 24 months.

The comparable Vodafone plans for the comparable kit from Blackberry (Storm 2), Nokia (E72 or N97 Mini) are, including the phones, £35 for 24 months. Step down to the Blackberry Curve 8520 or take the HTC Tattoo and you're at £30 pcm. So the “iPhone Premium” is £4 a month, or £92 for the 24 month contract. That's about the price of two seats in the Stalls of a top West End show. Or look at this way: for 13p a day, you get a nice warm glow of cool every day for two years. Over having anything else.

The SIM-only 600-minute with 500 MB of Internet and webmail is £20 pcm on a 30-day contract. So the I-need-a-new-phone-that-does-e-mail-really-well-with-a-QWERTY-keyboard premium is £10 pcm, and the touchscreen-and-really-good-web-browsing premium is £15 pcm. So the choice is between an 8520 (I need Mac synching) at £30 pcm and an iPhone at £39 pcm. And if I have Berry, I still need an iPod. It's coming up replacement time for my old iPod Mini. That's about £5 a month over two years. See how the gap closes?

I wouldn't even be thinking about this, but remember The Bank has banned us from using Google Mail and the like. If I had the sort of life where I needed to deal with personal mails during the day, I would need to be spending an extra £15 - £20 a month because of it, which is a direct cost of working there. There will come a time when I will need easily managed e-mails. I'll need to send and read attachments as well. But then, I'll be looking for a new job and will easily be able to justify the cost of the mobile Internet.

Fitzrovia Connections

There are some parts of London I don't visit or pass through from one year to the next. Fitzrovia is one of these. My connection to the area is that way, way back when I was a teenager, I spent the academic year 1972-73 at the Polytechnic of Central London engineering building on Howland Street.

It's now called the University of Westminster, and I'm betting a few other things have changed, for instance, the bible for first-year electronics is no longer Electronic Devices and Circuits by Millman and Halkias. At least not the edition we used. I wasn't the happiest of bunnies while I was there, and I abandoned the course to start at Exeter University in 1973. Walking past the place Tuesday afternoon, it seemed like yesterday when I'd been there, while much of the 1980's is as far away as the Hundred Years's War. It's a quiet part of town, with lots of advertising, media, design, education and about a million small cafes and restaurants. And Fitzroy Square...

I love that Winter afternoon light. To borrow a sentiment from The Kinks, "as long as I gaze on a West End sunset / I am in paradise".  My favourite was the view over the West end from the eight floor

stacks of the Senate House library, which I used to be a Convocation Member of until I let it lapse sometime in the late 90's. When you start your life, everywhere you go is about possibilities, but lately I've been noticing that it's more about memories. Fifty-five is an odd age. They say that the brain re-arranges itself in adolescence: I wonder if that happens in whichever part of middle-age I'm in. I could be full of remorse for all the things I didn't do, but somehow, it's as if that part of my life is gone, and I'm starting a new one.

Christmas Logistics

Okay, a really short one today. It's Christmas, a time of year that always takes me by surprise because I forget that the world closes for four days in nine. The 24th is a half-day and the shops are emptying out, the 25th and 26th are closed and then the days between that and the 30th are on half-speed, with the 31st another half-day and the 1st a Bank Holiday. Only the British could decide to have a two week semi-vacation in the depth of winter - a sensible nation would do it in, oh, July. Except the sun rarely shines in July these days. I've taken the week off to use up my holidays for the year, but it doesn't feel as restful as the other weeks do, because I have all these logistics about food to cope with. Basically Wednesday is the last day we can get food before Sunday. And don't hold out too much hope that the supermarkets will have a decent stock of anything on Sunday. Monday I'm back at work but half the cafes and sandwich bars in the West End will be shut. Now I think of it, I've been doing just-in-time inventory for food way before the car industry. And Christmas plays havoc with it. Easter is just as closed, but the crowds aren't as desperate. That's what really puts me off: the sheer desperation on everyone's faces as they rush round the shops, stocking up on stuff to have a "good time". I intend watching a few choice DVD's and trying to finish Enjoy Your Symptoms.

Sophie's Choice and Striking Cabin Staff

I'm reading my way through Zizek's Enjoy Your Symptoms and in one essay he discusses William Styron's Sophie's Choice. Sophie (aka Meryl Streep before she discovered her true calling as a comedienne) was in a German prison camp. A guard tells her she has to choose one of her two sons to be saved, or both will be killed. She chooses one and the other dies. This induces so much maddening guilt that well after the war she chooses a relationship with a struggling painter and the two of them commit suicide. Zizek takes the whole thing very seriously, and why not? It was a successful movie and Styron was one of the great mid-century Writer-Drunks.

It's a crock, of course. First, on the safe assumption that the sons are equally worthy of being saved, Sophie is not making a choice, she's flipping a coin. Choice needs reasons, and the story doesn't work if there are reasons for preferring one son over the other. If there are no reasons, there is no choice, there is only picking. It isn't Sophie's choice at all, and nor is it Sophie's choice. It was the guard's. He woke up that morning and decided to give Sophie this chance. He might not have.

A more appropriate reaction is not guilt, but thanks. Remember, Sophie was going to lose both sons until given this chance. A better reaction might be anger at having to lose even one son and at being in the situation where the only reason she didn't lose both was the arbitrary power of the guard. But that would be a tad political. It doesn't give us a set-up for hundreds of pages of emotional indulgence and a slow descent into a kind of madness.

No guilt, no story - no story at least that a drunk could write. So for reasons internal to the needs of his story Styron has to hide whose choice it really was. But we go along with it. We go along with it because as readers of a story we are willing to be lead where the story-teller wants us to go, but also because we accept that those in or wielding power are not to be called to account for their actions. They do what they do because they can. We do not have the right to demand explanations or to pass judgement: only those with power can do that.

When the British Airways cabin staff were lead to a twelve-day strike, the story was about them and Unite. It was not about a management who pay people a basic £13,500 a year and expect them to live near Heathrow or Gatwick. An expectation that is so unrealistic given the rents and costs of houses in those areas that it tells you just how arrogant the management of BA are. The management are not seen as contributing to the strike by paying a wage too small to cover rent and council tax, let alone food and heating. The actions of the powerful in this story are as invisible as the moral choices of the guard in Sophie's Choice. How on earth did this happen? How did the powerful get to be invisible? Because it's easier for the victim to blame themselves and treat the actions of the powerful as like the weather, than it is to blame the powerful and so be lead to the need for political action.

Boy Meets Girl

One evening long ago when I was an attractive young man, I was having a picnic in St James's Park one summer evening with a young lady who was working as an M.P.'s researcher. We had one of those unresolved, will-we-won't-we, do-we-don't-we relationships that had been going on for a few years. At some stage she mentioned YABF (Yet Another Boyfriend) and I decided that the answer was NO, we weren't going to. It was at this point that I lost interest in our story. Not in her as a person, or in that evening – we were almost-flirting almost out of habit – but in our story. Boy Meets Girl is the most interesting story we human beings know, but that interest ends the moment we know that they are going to go their separate ways home with no residual regrets, desires or fantasies. Boy Meets Girl gets its potency because it's about possibility, about what might happen, and, which is what makes it unique, how long it might happen for. Boy Meets Girl doesn't end with the wedding, or the kids or even the divorce. As long as there is some reason they might meet again, something still between them, the story remains. It only ends when they walk away from each other with nothing to suggest that they must meet each other again.

I Can't Live Without... La Torre

Pret a Manger is all very well for a fast sandwich, but there is no substitute for a good Sandwich Bar. You can have the La Torre special (beef, blue cheese, mushrooms on ciabatta toasted) or you can make it up from the ingredients you see through the counter.  They have pasta and chicken curry, beef curry, meat balls with spaghetti or baked potato or salad or however you want it. As often as not, I get a fairly routine chicken escalope with salad to take away - being on a minimum-carb diet thing.

The real treat is to drop in first thing if I had to leave the house too quickly. Egg-and-bacon toasted on brown, cappucino. The ultimate filling breakfast. Eat at the counter in the window and watch the world hurry to work, the morning swimmers from The Oasis stop for a cup of coffee.

Good food is the strating point, it's the atmosphere that makes the place special. It needs an energetic owner who recognises his regulars, the right kind of lighting and decoration, enough of the smell of cooking to be welcoming and just enough background from the radio in the morning and conversations at lunchtime. La Torre has all of them. It's at 32 Endell Street in Covent Garden and well worth a visit.